Shipping Policy

Last updated: August 10, 2026

At Zayvo, we work to make sure your order reaches you safely and as quickly as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Remote or difficult-to-reach locations

• Incorrect or incomplete address information

• Other circumstances outside our control

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Zayvo may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication methods.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Delivery Address

Please make sure your shipping address, phone number, PIN code, and other delivery details are correct before completing your order.

Zayvo is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery details, contact us as soon as possible. We will try to assist, but changes may not be possible once the order has been dispatched.

6. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support with your order number.

We will work with the courier to investigate the shipment.

In cases where a shipment is confirmed as lost by the courier, we may offer a replacement or refund depending on the circumstances and availability.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photographs or videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged or defective, please refer to our Return & Refund Policy for the next steps.

8. Delivery Attempts

Couriers may make multiple delivery attempts depending on their policies.

If delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the package may be returned to the sender.

Additional shipping charges may apply if the customer requests the order to be shipped again.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the availability of COD may depend on your location, product, order value, and courier service.

COD orders may be subject to additional verification before dispatch.

10. Changes to This Shipping Policy

Zayvo reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective once published.

11. Contact Us

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

Thank you for choosing Zayvo.